Frequently asked
The questions small teams actually ask us.
Plain answers, including the ones about money. If yours isn't here, email it over and we'll answer the same way.
Getting started
What if I don't know where to start?
That's the most common place to start. Book a free 30-minute consult. We'll walk through your workflow, find the two or three spots where AI would actually save time, and give you an honest read on whether it's worth doing now or later.
How long does a build take?
Most Starter projects ship in one to two weeks. Standard is usually two to three. Custom builds with integrations run three to four. We commit to a timeline in the proposal, so there's no guessing.
Can I book you for a single project?
Yes. Every project has fixed pricing and a clear deliverable. Monthly support is optional. Pick it only if you want us around after launch.
What if AI isn't the right answer?
We'll say so. Sometimes the fix is a cleaner process, a permission change, or a report nobody set up. That answer is free and it saves you money.
Tools & platforms
Do I need to be on Microsoft to work with you?
No. Microsoft 365 and Copilot Studio are sweet spots because we've built a lot there, but we work just as much in Claude, OpenAI, Zendesk, Salesforce, HubSpot, JIRA, and Notion. We recommend based on what you already use.
Which platforms do you integrate with?
Claude, Microsoft 365 and Copilot Studio, OpenAI, Gemini, Zendesk, Salesforce, HubSpot, JIRA, Notion, Slack, Power Automate, and most tools with a decent API. If your system has webhooks or an API, we can usually make it talk.
Who hosts what we build?
We host: you pay a monthly plan and we handle monitoring, ops, tuning, and hosting. Model usage is metered separately and itemized. Simpler and more predictable.
You host: we build and hand off to your environment. You own everything, including the maintenance. Later help is available as scoped work.
Build pricing is the same either way.
Pricing & billing
Is pricing fixed, or does it “depend”?
We're transparent about how we price rather than pretending one number fits everyone. Productized work, like onboarding units and monthly plans, shows real figures. Custom builds and foundations work carry a published starting price and get scoped with you on a call.
Either way you get a written proposal with a specific number before work starts, and a change order if scope moves.
What about API or model usage costs?
Metered and billed monthly at our published rate, itemized so you can see exactly what ran. We don't sell a fixed message count, because one answer on a top model can vary a lot depending on the work it does. Each plan includes a small allowance. No surprise bills.
Do you require a long-term contract?
No. Monthly plans are month to month. Project work is paid on delivery milestones. No retainer you can't cancel.
Ongoing support
What happens after launch?
Two options: pick a monthly plan (Care, Growth, or Evergreen) and get monitoring, tuning, included service hours, and a retained rate for anything beyond them. Or stay off-plan entirely and we'll quote each request as it comes up. Most small teams start with Care and scale up only if they need it.
Will my team be able to run this themselves?
Yes. Training is built into onboarding, every per-person onboarding includes 1:1 time, and every project ships with handoff documentation. We'd rather teach your team than create a dependency.
Who owns the agents and automations?
You do, once the project is paid, unless we're hosting it for you under a plan. Everything lives in your accounts and you get the keys at handoff.
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